Services

granbytalk we can provide your ideal outsourced call centre solution, able to work with you, understand your requirements and use our knowledge and experience to offer you genuine solutions and enhance your business operations.

Whether it is working on sensitive consultation exercises, complex CRM or day-to-day customer contact and brand representation, at granbytalk we provide the key customer facing point of contact in the brand/consumer relationship.

The solutions based approach taken by us at granbytalk, matched by accredited quality processes and a robust and stable technology platform allow us to meet the needs of businesses on both a local and national scale.

granbytalk recruits and develops its staff with a full range of skills required within a multi channel contact centre encompassing phone, fax, e-mail, internet, SMS and traditional post.

Nationally recognised training and qualifications as well as experience on a range of projects develops knowledge and skills. All of this providing a team shaped by real world experience and with the knowledge and ability to deal with any type of operation. Our staff provide the best possible levels of customer service, and also act as ambassadors for the brands they represent. We never forget that our service is a seamless link and treat your customers exactly as we would want to be treated ourselves. Working with our clients to ensure we understand the brand values of each activity our teams listen and identify with the customers.

The ability of granbytalk staff is supported by the capability of our systems infrastructure. Our Avaya call handling system is fully integrated into our own Scope systems to provide staff total visibility of all aspects of a project.
Skills based call routing ensures that all contacts are handled by those agents best able to assist them; and call recording and resolution logging help us to constantly review and develop the quality of our interactions.

• Dedicated, multi-skilled agents
• Integrated CRM systems
• Diverse client base
• Web-enabled workstations
• Multi-channel processing
• Call routing and workforce management
• Call recording and call outcome