News Details

Granby Marketing Services has just been announced as a finalist in the Contact Centre of the Year (Under 50 seats) in the Call North West awards, which recognise, highlights and reward 'excellence' in contact centres.

Granby owes it's place in the final to it's commitment to the highest standards of customer service, investment in the bespoke reporting system SCOPe, as well as the demonstration of proven employee retention.

Stewart Oxley, Sales & Marketing Director, Granby Marketing Services, said: "We're immensely proud of what has been achieved by the contact centre at Granby. The standards of customer care and client reporting have helped set us apart from the noise of the industry. The demand for our contact centre services has been extremely encouraging which reinforces that our decision to separately market this offering as a standalone resource."

A Spokesman from Virgin Trains praised Granby saying: "We chose Granby as our response handling partner as their ability to handle consumer responses is second to none. Their true professionalism and flexibility was just what we were looking for to handle our 'This one's on us' campaign. They can definitely be relied upon to deliver an excellent service!"

The award category showcases the contact centres that have positively impacted upon on a business' strategic objectives, as well as high standards of performance, quality of service to key stakeholders and the continuous development through bench marketing, education and training.

Also shortlisted in this category were Blackburn with Darwen Borough Council and Liverpool Housing Trust. The winners will be announced at the Gala Dinner, which will take place on Thursday, 16th October, at the Crowne Plaza, Liverpool.